Support
FAQ
Common questions about ordering our opening Japanese knife selection.
Are products authentic?
Each product page identifies the maker or supplier, origin, materials, and relevant care information. Contact us before ordering if any detail is unclear.
Where do you ship?
Our launch market is the United States. Eligible destinations, shipping charges, dispatch estimates, and duties or taxes are confirmed at checkout.
Can I return an item?
We do not accept customer-choice returns, exchanges, or cancellations. This does not limit mandatory rights for damaged, incorrect, or non-conforming goods; see the Returns Policy.
Do you offer repairs or a warranty?
We do not currently provide repair, sharpening, or restoration services, and no separate commercial warranty is offered. Mandatory consumer rights remain unaffected.
Need more help? Contact us.