Privacy Policy

Japan Tradigate (hereinafter "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase. We comply with the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Japan's Act on the Protection of Personal Information.

We collect the following categories of personal information:

• Contact Information: name, email address, telephone number, shipping address
• Order Information: purchase history, order details, payment confirmation (we do not store full credit card numbers)
• Technical Information: IP address, browser type, device information, pages visited
• Communication Records: inquiries via our contact form, email correspondence

We use your personal information to process and fulfill your orders, communicate with you about your orders and inquiries, send order confirmations and shipping notifications, provide customer support and after-sales service, improve our website and services, and comply with legal obligations. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We share your information only as necessary with Shopify (our e-commerce platform), shipping carriers (FedEx, DHL, EMS) for order delivery, and payment processors (Shopify Payments) for transaction processing. All third-party providers are contractually obligated to protect your data and comply with applicable privacy laws.

We use essential cookies for site functionality (cart, checkout, language preferences) and analytics cookies to understand site usage. You can disable non-essential cookies through your browser settings. By continuing to use our site, you consent to our use of cookies.

Depending on your jurisdiction, you have the following rights regarding your personal data:

• Right of access: Request a copy of your personal data
• Right of rectification: Correct inaccurate or incomplete data
• Right of erasure: Request deletion of your data ("right to be forgotten")
• Right to data portability: Receive your data in a machine-readable format
• Right to object: Object to the processing of your data for certain purposes

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Order records are retained for a minimum of 7 years in accordance with Japanese tax law.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All transactions are encrypted using SSL/TLS technology.

For questions about this Privacy Policy or to exercise your data rights, please contact us through our Contact page. We will respond to verified requests within 30 days as required by GDPR.