Legal
Legal Notice
Act on Specified Commercial Transactions (Japan) — Required Disclosure
| Seller | 長友 辰弥（屋号：Japan Tradigate） |
|---|---|
| Sales responsible person | 長友 辰弥, 通信販売業務責任者 |
| Address | Disclosed without delay upon request. |
| Phone | Disclosed without delay upon request. |
| japantradigate@gmail.com | |
| Support hours | Monday-Friday 10:00-18:00 JST; closed Saturdays, Sundays and public holidays |
| Sale price | The base price shown on each product page (tax included) is the sale price. |
| Shipping | Included in the product price (free shipping). |
| Additional charges (outside the product price) | Customs duties are borne by the buyer and must be paid upon arrival of the goods. |
| Payment methods | Credit card payment via Shopify Payments and other supported payment services (Visa, Mastercard, JCB, American Express, Discover, Diners Club), Apple Pay, Google Pay, Shop Pay. |
| Payment timing | At the time the order is placed. |
| Delivery time | After order and payment confirmation, items are delivered by Japan Post international shipping (EMS / international parcel) based on Japan Post delivery business days for each destination country; see the Shipping & Customs page. |
| Return period | Returns for customer convenience are not accepted in principle. The cooling-off system under the Act on Specified Commercial Transactions does not apply to mail-order sales. |
| Refund policy | As returns are not accepted, refunds are not provided in principle. However, if exceptional circumstances such as damage during shipping occur, we will respond accordingly. |
| Return shipping policy | Returns are not accepted in principle. If the issue is attributable to us (such as damage during shipping or delivery of the wrong item), we will arrange the return and refund. Customs duties are borne by the buyer and paid upon arrival of the goods. |
| Warranty | None offered in principle. Mandatory consumer rights remain unaffected. |
| Sales territories | United States, Canada, Singapore, Hong Kong, New Zealand, the Philippines and Mexico |
| Software requirements | No software products are sold. |
This disclosure is provided under Article 11 of Japan's Act on Specified Commercial Transactions (特定商取引に関する法律).